Register for our Smart Business Tour for SMEs. I am working in partnership with Nigeria Association of Small and Medium Scale Enterprises (NASME Lagos) in an MSME Smart Business Tour organized by #NASME Leadership in one of its many empowerment programs planned for its members in 2017. Scimitar Global Services and Microsoft will be hosting the members of NASME Lagos.is the post excerpt.
Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management. In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as...
The Importance of Queue Management To healthcare providers The importance of Queue management solution in healthcare facilities can never be over emphasized especially now that we are battling a pandemic. With a Queue management system for hospitals, the healthcare providers can manage the patients flow, keeping them informed about the queuing process and assuring that their priority in line is being respected. Generally, In the services industry, a queue management system is used to streamline feet traffic and flow through their...
THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...
5 REASONS TO EMBRACE VIDEO BANKING SOLUTIONS The significant of technology advancement is not limited to digital marketing alone, in fact, there is absolutely nothing that could be absconded from the wave of this present age technology. In this new age, individual can perform a lot of requirements at their corridor including trading and banking transactions. Gone are the days when you need to be physically present at a statutory point like banking hall to get some things done. Now, with...
Tips to Increase Customer Loyalty or Grow Big in Business Customers’ satisfaction is the sole of every business. When your customers are happy, they will repeat their patronage; the higher the patronage – the higher the profits. Not only that, when customers are satisfied with your service delivery, they tell others about you and that’s cheapest way to grow big. When it comes to customer loyalty, there is no other veritable tool in any business than happy customers which is...
5 WAYS FOR A SUCCESSFUL EMAIL CAMPAIGN Obviously, technology has advanced the marketing strategies globally. With an access to the relevant applications, an entrepreneur can easily project their products or services to prospective customers outside their region effortlessly. Since internet has transform the world to a global village; electronic marketing has taken the lead over conventional and traditionally marketing. The invention of social media platforms, websites, email marketing bridge the wide gaps between business owners and their customers. With any...
Improving your Modern Business Solutions There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years. In recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one. What is Modern Business Solutions Think of Modern...
Welcome to my Page : Digital Solutions With Chinedum. Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL). I am an ICT Solutions and Digital Marketing Consultant with over 15 years Business Development and Tech experience across Telecoms, ICT, BPO and Engineering fields. I have worked with and led teams in accomplishing milestones in demanding environments So Why are we here? Simply put, "To share value adding contents of our Sales and Digital...
Business development is the ultimate goal of every entrepreneur; increase in lead generation and conversion of the same to business are the joy of business owners. Since business doesn’t grow all by the operation alone, customer relationships take the undebatable position in business development. A call centers also known as contact center is a centralized office used for receiving or transmitting a large volume of enquiries which could be via telephone, mail and other measurable platforms. It could literally be...
How to effectively setup, launch and manage your remote call center for your Business With the advent of corona virus pandemic newbie aka COVID-19, a lot of businesses were forced to shut down their operations as directed by World Health Organization (WHO) and Governments in order to flatten the curve of infection and reduce the spread of the virus. While some businesses may not really be affected as they fall within the allowed number of staff and can still practice...
