Register for our Smart Business Tour for SMEs. I am working in partnership with Nigeria Association of Small and Medium Scale Enterprises (NASME Lagos) in an MSME Smart Business Tour organized by #NASME Leadership in one of its many empowerment programs planned for its members in 2017. Scimitar Global Services and Microsoft will be hosting the members of NASME Lagos.is the post excerpt.
Why You Need A Website For Your Small Business A website is a web page or a collection of web pages on the World Wide Web that holds and displays specific information of a person or business can be access through a common Uniform Resource Locator (URL) like www.yourbusiness.com As a business you need to understand the 4 Ps of marketing which is Product, Price, Place or Position and Promotion. The Place in the 4Ps of Marketing. This generally means...
Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers. It is a Call center when all that happens is...
Telemedicine for Home Care Telehealth according to Wikipedia is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions. Telemedicine is sometimes used as a synonym, or is used in a more limited sense to describe remote clinical services, such as diagnosis and monitoring. When rural settings, lack of transport, a lack of mobility, decreased funding, or a lack of staff restrict...
The need of Video Healthcare/Telemedicine in flattening the Curve of Covid_19 According to WHO, coronavirus is a recently discovered virus that causes a very infectious disease. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. Now branded as COVID-19, it is now a pandemic affecting many countries globally. COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization that includes both the...
How to Drive Customers to Your Business Dear fellow Entrepreneurs, warm greetings and I bring good tidings even with the huge impact of #coronavirus aka Covid_19 to both our economy and businesses. Am sure a lot of us have taken off for the year already and some like me may still be strategizing while selling. Having gone far into our financial year, it is expedient to have a strategy session even if it is by yourself as an Entrepreneur, or...
Customer Satisfaction really depends on how fast you can handle a Customer's Complaints without him or her repeating himself or herself at various stages of your resolution process. This is what we call First Call Resolution. A Customer who connects with your organization on any channel must be given the same satisfying experience whether it is for an Inquiry or a Complaint. He or she must leave you with a smile, So automating the process of ticket receipt, assignment...
How important is the quality of customer engagement for the success of your business? Find out more in the 2017 Video banking survey report
Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents
Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and So we believe that it is high time business owners, started re-evaluating the tools their sales team work with , that's if you have not done so by now....
The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. Your customers and employees have many choices when it comes to communicating, and social media channels are key components of the customer journey. It's crucial that today's organizations embrace social as a key aspect of digital transformation, rethinking how they approach customers as well as internal communication.
