IMPORTANCE OF CONTACT CENTERS/ CALL CENTERS TO SMALL AND MEDIUM SCALE BUSINESS

  Business development is the ultimate goal of every entrepreneur; increase in lead generation and conversion of the same to business are the joy of business owners. Since business doesn’t grow all by the operation alone, customer relationships take the undebatable position in business development. A call centers also known as contact center is a centralized office used for receiving or transmitting a large volume of enquiries which could be via telephone, mail and other measurable platforms. It could literally be...

How To Effectively Setup, Launch And Manage A Remote Call Center Solution For Your Business

How to effectively setup, launch and manage your remote call center for your Business  With the advent of corona virus pandemic newbie aka COVID-19, a lot of businesses were forced to shut down their operations as directed by World Health Organization (WHO) and Governments in order to flatten the curve of infection and reduce the spread of the virus.   While some businesses may not really be affected as they fall within the allowed number of staff and can still practice...

How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded. The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its...

Affordable Call Center Solution for Small Businesses

Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers. It is a Call center when all that happens is...

Home Care with Video Healthcare

Telemedicine for Home Care Telehealth according to Wikipedia is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.  Telemedicine is sometimes used as a synonym, or is used in a more limited sense to describe remote clinical services, such as diagnosis and monitoring. When rural settings, lack of transport, a lack of mobility, decreased funding, or a lack of staff restrict...

How To Improve Customer Satisfaction In Your Business.

  Customer Satisfaction really depends on how fast you can handle a Customer's Complaints without him or her repeating himself or herself at various stages of your resolution process. That is what we call First Call Resolution. A Customer who connects with your organization on any channel must be given the same satisfying experience whether it is for an Inquiry or a Complaint. He or she must leave you with a smile. So to achieve this requires that you adopt the...

A CRM is the first step towards becoming a customer-centric company.

What is a customer-centric company? Have you tried to speak with any of our Telco's or Banks  either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another?  That Service provider does not have a...

Basic Tools And Services An Entrepreneur Needs for His/Her Business!

As an Entrepreneur, it is expedient that you set your business on the path that guarantees productivity by leveraging technology that ensues trust, supports collaboration with continuous improvement; As you must have to stay connected with both your employees and clients whether you’re working remotely or onsite. So are you: a Start up business in Nigeria with no online presence and registered business name? An existing Small & Medium and Enterprise Business (Professional services etc.) still using free email service...