Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers. It is a Call center when all that happens is...
How Your Business Can Track, Prioritize, and Solve Your Customer Complaints And Back office Integration With Ease.Scimitar Global Services Limited
Customer Satisfaction really depends on how fast you can handle a Customer's Complaints without him or her repeating himself or herself at various stages of your resolution process. This is what we call First Call Resolution. A Customer who connects with your organization on any channel must be given the same satisfying experience whether it is for an Inquiry or a Complaint. He or she must leave you with a smile, So automating the process of ticket receipt, assignment...
How important is the quality of customer engagement for the success of your business? Find out more in the 2017 Video banking survey report
Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents
Simplify Your Business Processes From Quotation To cash Without Switching Applications. #Microsoft Dynamics 365!Scimitar Global Services Limited
Contact us to show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.