Contact Center Automation Archives - Scimitar Global Services Limited

HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management. In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Healthcare, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

IMPORTANCE OF CONTACT CENTERS/ CALL CENTERS TO SMALL AND MEDIUM SCALE BUSINESS

Business development is the ultimate goal of every entrepreneur; increase in lead generation and conversion of the same to business are the joy of business owners. Since business doesn’t grow all by the operation alone, customer relationships take the undebatable position in business development. A call centers also known as contact center is a centralized office used for receiving or transmitting a large volume of enquiries which could be via telephone, mail and other measurable platforms. It could literally be...

Call Center Solutions, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Entrepreneurship, Marketing

How To Effectively Setup, Launch And Manage A Remote Call Center Solution For Your Business

How to effectively setup, launch and manage your remote call center for your Business With the advent of corona virus pandemic newbie aka COVID-19, a lot of businesses were forced to shut down their operations as directed by World Health Organization (WHO) and Governments in order to flatten the curve of infection and reduce the spread of the virus. While some businesses may not really be affected as they fall within the allowed number of staff and can still practice...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Digital Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Engagements and Conferencing Solution

How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded. The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft Modern Business Solutions, Video Engagements and Conferencing Solution

Affordable Call Center Solution for Small Businesses

Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers. It is a Call center when all that happens is...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Digital Marketing, Entrepreneurship, Small Business

How To Improve Customer Satisfaction In Your Business.

Customer Satisfaction really depends on how fast you can handle a Customer's Complaints without him or her repeating himself or herself at various stages of your resolution process. That is what we call First Call Resolution. A Customer who connects with your organization on any channel must be given the same satisfying experience whether it is for an Inquiry or a Complaint. He or she must leave you with a smile. So to achieve this requires that you adopt the...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM

How To Maintain Social Distancing In The Nigerian Banking Industry

How important is the quality of customer engagement for the success of your business? Find out more in the 2017 Video banking survey report

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Video Engagements and Conferencing Solution

Empower your Call Center agents for quality services delivery

Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Social Media Engagement

Contact Center As A Service. An Affordable Lease Service Option From Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ? Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business? CRM Landing...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365