Marketing Archives - Scimitar Global Services Limited

How To Unlock The Successes And Benefits Having a Happy Contact Center Team with Omnichannel Contact Center Software and CRM

The Benefits of Having A Happy Contact Center Team Provided with The Right Omnichannel Contact Center Software and CRM Tools Will Help you Unlock So Many Values For Your Business! According to management jungles, the most valuable resource in a business is not only the financial resources but also the human resources; armed with the right tools, training, skills and environment, they can deliver on their set tasks or targets. After all, it is the people who drives innovation, creativity,...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Entrepreneurship, Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Small Business, Smart Bank Branch, Social Media Engagement, Training , Development and Empowerment, Video Banking Solutions, Video Engagements and Conferencing Solution

“Hold-Time Happiness” and the benefits of selecting a CMS with efficient call routing and response management

Hold-Time Happiness: The Power of Efficient Call Routing and Response Management With customers now smarter, tech savvy and very impatient, it is very frustrating being kept on hold, listening to monotonous hold music, and wondering if their call will ever be answered. So they drop off sometimes very unsatisfied with their experience. The key to achieving "Hold-Time Happiness" lies in deploying a Robust Omnichannel Call Center Solution with Customer Relationship Management (CRM) with efficient call and skilled based routing and response...

Bank branch Transformation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Digital branches, Digital Marketing, Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement

How To Achieve Seamless and Consistent Customer Experience in Your Contact Center

Customer expectations from services providers today are higher than ever. Customers demand a seamless and consistent experience, no matter which communication channel they choose to engage with your Business. So, meeting these expectations is crucial engaging and retaining customers, driving loyalty, and staying competitive. In this post, we'll explore the challenges faced by Businesses at their contact centers and also discuss strategies to ensure an improved, seamless and consistent customer experience for satisfaction and loyalty which guarantees repeat business for...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Marketing, Microsoft Dynamics 365, Office 365, Queue Management, remote shopping, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance, virtual shopping

How To Unlock Business Growth with Omnichannel Customer Management Solution

Do you want to take your customer relationship management processes to the next level? If your answer is Yes, then you are in the right place! With how smart, impatient, and knowledgeable customers are becoming, offering exceptional customer engagement is not just a goal but a necessity to stay competitive in the market and afloat. And for this to happen you need a Robust Omnichannel Customer Management system as a game-changing solution. What is an Omnichannel Customer Management System? An Omnichannel...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, Queue Management, sales force automation, Search Engine Optimization, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Revolutionizing E-commerce Customer Service with Advanced Contact Center Solutions

E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network. Because it is a remote engagement, there are some key challenges faced by the e-commerce industry which are not limited to high volume of customer inquiries and requests, greater customer expectations, efficient customer service, and quick response across multiple channels. Since customers are not patient to tolerate any delay bearing in mind that they have many options,...

Buying, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Marketing, online sales, online shopping, shopping, Small Business, virtual shopping

Optimizing Efficiency: Best Practices for Contact Center Solutions for Financial Institutions

A banking and finance contact center is a specialized customer service center operated by banks, microfinance bank, financial institutions, brokerage film, Investment company, credit union or related organizations to handle customer inquiries, transactions, and support requests. Banking and financial services is one such industry that depends on trust, reliability, and most importantly security of customer data. A contact center software for financial services that helps sync customer data across channels in real-time with an omnichannel approach ensures secure and uninterrupted services. Contact...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Marketing, sales force automation, Small Business

How ICT Can Benefit Small Businesses In Nigeria

The Benefits of ICT To Small And Medium Businesses Information and Communication Technology (ICT) services can provide numerous benefits to small and medium businesses and more to Big Organizations. These technologies encompass a wide range of tools and services, including hardware, software, and digital communication, all of which can help small businesses streamline operations, improve productivity, and enhance their overall competitiveness. Here are several ways ICT services can benefit small and medium businesses: Efficient Communication: ICT services enable small businesses to communicate...

Call Center Solutions, Complaints Management Module, CRM, Customer Flow Management, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Marketing, Microsoft 365, Office 365, online sales, online shopping, Queue Management, sales force automation, Search Engine Optimization, Social Media Engagement, Training , Development and Empowerment, virtual shopping

Benefits of ICT In Our Education Industry

Unlock the Future of Education with ICT Solution and Services The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead. Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Customer Flow Management, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Media, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, online shopping, Queue Management, remote shopping, sales force automation, Search Engine Optimization, Showroom, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Engagements and Conferencing Solution, Video Healthcare, virtual shopping, Visitor Management

How To Generate Quality Leads, Increase Business Revenue At Reduce Cost A Growing Business! !

In today's competitive business landscape, organizations like yours are constantly seeking innovative ways to enhance their revenue generation while also delivering exceptional customer experiences. This involves huge investment in both technology, Process and Employees and most times one is abandoned for the other due to the cost involved. So Scimitar Global Services Limited (SGSL) is offering you a game-changer in achieving both goals with Customer Connect 360. Customer Connect 365 is our all-in-one Business Development, Marketing and Call Center Outsourcing...

Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Digital Marketing, E-commerce, e-shopping, Entrepreneurship, Healthcare, Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, sales force automation, Search Engine Optimization, Small Business, Social Media Engagement, Training , Development and Empowerment, virtual shopping

Video Shopping for E-Shopping, E-commerce and Physical Showrooms and Stores

Video Shopping for E-Shopping, E-commerce and Physical Showrooms and Stores What is Video Shopping Solution? Video Shopping Solution is an Omnichannel Video engagement platform designed for retail and ecommerce stores, Car dealerships that run shops and showrooms. Our Video Shopping Solution bridges the gap between traditional in-store shopping and online browsing. It allows customers to virtually explore products through engaging videos, enabling them to visualize, understand, and experience products in-depth from the comfort of their homes. Benefits of Our Video Shopping Solution: ...

Buying, Call Center Solutions, Clothes, Complaints Management Module, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Marketing, News, online sales, online shopping, remote shopping, sales force automation, Search Engine Optimization, Seasons Greetings, shopping, Showroom, Video Engagements and Conferencing Solution, virtual shopping