Microsoft Dynamics 365 Archives - Scimitar Global Services Limited

HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management. In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Healthcare, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

Improving Customers Engagement with SGSL Modern Business Solutions

Improving your Modern Business Solutions There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years. In recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one. What is Modern Business Solutions Think of Modern...

Customer Flow Management, Digital Marketing, Entrepreneurship, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions

How To Effectively Setup, Launch And Manage A Remote Call Center Solution For Your Business

How to effectively setup, launch and manage your remote call center for your Business With the advent of corona virus pandemic newbie aka COVID-19, a lot of businesses were forced to shut down their operations as directed by World Health Organization (WHO) and Governments in order to flatten the curve of infection and reduce the spread of the virus. While some businesses may not really be affected as they fall within the allowed number of staff and can still practice...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Digital Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Engagements and Conferencing Solution

Microsoft Office 365 Subscription in Nigeria

Business is better with Microsoft Office 365 as flexible pricing plans are now available in Nigeria. So now you can subscribe for Microsoft Office 365 through Scimitar Global Services Limited ( SGSL) and pay in Naira! And guess what, you don't have to pay for a full year! Yes! it is now pay as you go while you: Access files your from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You...

Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365

Contact Center As A Service. An Affordable Lease Service Option From Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ? Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business? CRM Landing...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365