HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management. In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as...

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Improving Customers Engagement with SGSL Modern Business Solutions

Improving your Modern Business Solutions There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years.  In recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one.  What is Modern Business Solutions Think of Modern...

How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded. The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its...

How to Empower Your Sales Team With Tools To Increase Sales Revenue!

Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and So we believe that it is high time business owners, started re-evaluating the tools their sales team work with , that's if you have not done so by now....

Social Media Engagement

The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. Your customers and employees have many choices when it comes to communicating, and social media channels are key components of the customer journey. It's crucial that today's organizations embrace social as a key aspect of digital transformation, rethinking how they approach customers as well as internal communication. 

A CRM is the first step towards becoming a customer-centric company.

What is a customer-centric company? Have you tried to speak with any of our Telco's or Banks  either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another?  That Service provider does not have a...

The entrepreneur and ICT

Ignite your business with our Smart Business Solutions. Register now for our Smart MSME Business round table for June and July. Let us brainstorm together and strategize  with you on how to leverage Smart Business tools to automate and market your business for more customers and more revenue. Find out more here: http://eepurl.com/cSaEHj #MSME #SME #smartmessage #smallbusiness #communicationiskey #Solutions #ModernBusinessSolutions

Basic Tools And Services An Entrepreneur Needs for His/Her Business!

As an Entrepreneur, it is expedient that you set your business on the path that guarantees productivity by leveraging technology that ensues trust, supports collaboration with continuous improvement; As you must have to stay connected with both your employees and clients whether you’re working remotely or onsite. So are you: a Start up business in Nigeria with no online presence and registered business name? An existing Small & Medium and Enterprise Business (Professional services etc.) still using free email service...

Microsoft Office 365 Subscription in Nigeria

  Business is better with Microsoft Office 365 as flexible pricing plans are now available in Nigeria. So now you can subscribe for Microsoft Office 365 through Scimitar Global Services Limited ( SGSL) and pay in Naira! And guess what, you don't have to pay for a full year! Yes! it is now pay as you go while you: Access files your from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You...