How To Achieve Seamless and Consistent Customer Experience in Your Contact Center

  Customer expectations from services providers today are higher than ever. Customers demand a seamless and consistent experience, no matter which communication channel they choose to engage with your Business. So, meeting these expectations is crucial engaging and retaining customers, driving loyalty, and staying competitive. In this post, we'll explore the challenges faced by Businesses at their contact centers and also discuss strategies to ensure an improved, seamless and consistent customer experience for satisfaction and loyalty which guarantees repeat business for...

How To Unlock Business Growth with Omnichannel Customer Management Solution

Do you want to take your customer relationship management processes to the next level? If your answer is Yes, then you are in the right place! With how smart, impatient, and knowledgeable customers are becoming, offering exceptional customer engagement is not just a goal but a necessity to stay competitive in the market and afloat.  And for this to happen you need a Robust Omnichannel Customer Management system as a game-changing solution. What is an Omnichannel Customer Management System? An Omnichannel...

How ICT Can Benefit Small Businesses In Nigeria

The Benefits of ICT To Small And Medium Businesses  Information and Communication Technology (ICT) services can provide numerous benefits to small and medium businesses and more to Big Organizations. These technologies encompass a wide range of tools and services, including hardware, software, and digital communication, all of which can help small businesses streamline operations, improve productivity, and enhance their overall competitiveness. Here are several ways ICT services can benefit small and medium businesses: Efficient Communication: ICT services enable small businesses to communicate...

Benefits of ICT In Our Education Industry

Unlock the Future of Education with ICT Solution and Services The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead.   Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as...

How To Generate Quality Leads, Increase Business Revenue At Reduce Cost A Growing Business! !

In today's competitive business landscape, organizations like yours are constantly seeking innovative ways to enhance their revenue generation while also delivering exceptional customer experiences. This involves huge investment in both technology, Process and Employees and most times one is abandoned for the other due to the cost involved. So Scimitar Global Services Limited (SGSL) is offering you a game-changer in achieving both goals with Customer Connect 360. Customer Connect 365 is our all-in-one Business Development, Marketing and Call Center Outsourcing...

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Microsoft Office 365 Subscription in Nigeria

  Business is better with Microsoft Office 365 as flexible pricing plans are now available in Nigeria. So now you can subscribe for Microsoft Office 365 through Scimitar Global Services Limited ( SGSL) and pay in Naira! And guess what, you don't have to pay for a full year! Yes! it is now pay as you go while you: Access files your from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You...

Contact Center As A Service. An Affordable Lease Service Option From Scimitar Global Services Limited(SGSL)

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ? Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business?   CRM Landing...