Social Media Engagement

The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. Your customers and employees have many choices when it comes to communicating, and social media channels are key components of the customer journey. It's crucial that today's organizations embrace social as a key aspect of digital transformation, rethinking how they approach customers as well as internal communication. 

Video Banking : The next chapter in Bank’s digital transformation! Ain’t we lagging behind as usual?

" In Q1 2016, Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, and Vidyo, a leading visual collaboration provider Vidyo conducted a series of Think Tank meetings to understand the role that video banking plays in the digital transformation of banks. Sixty-three banking professionals from 24 countries participated in the meetings. Additional quantitative data was collected regarding attitudes toward video banking via an online survey that was conducted in Q1 2016.Respondents included 136 bankers from...

Add Video to your contact center engagement and relationship management channels at no cost to your customers!

  Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer? Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer? Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting...

No. 1 Online Bus Booking Automation Software for Transport Management

Have you noticed that our transportation companies now sell tickets online and mobile apps. They are even marketing on social media, connecting with customers on a daily basis. I was really impressed when i got to God is Good Motors and was told i could book my ticket on online and days before too with a mobile. I tried it and it worked. Armed with my online ticket and ETD, I showed up like a checked-in passenger about to...

Interact with customers where they spend their time! #CHATBOT

Have you heard of Chatbots?  I guess yes! On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence. The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels....

“[Chinedum!], If you do not have a vision of your own, you will live the rest of your life helping other people to fulfill their own.. “

Just thought I should share an exert from my coach. Today's topic was "Vision  brings provision" The KO for me was "Chinedum, since I found out where I am going in life, it has made recognizing opportunities cheap for me. If you do not have a vision of your own, you will live the rest of your life helping other people to fulfill their own. So get a clear picture for your life and the provisions will come running...

Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

Request for our Predictive Dialer solution that automates outbound calling procedure while managing multiple campaigns and leads. With our predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. Ameyo Predictive dialer from SGSL is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps...

And he died and he rose and gave me victory!!!! #WorthyistheLamb! #Tribute!

That is the chorus of an old school Christian song we sang in those days appreciating God and Christ for his sacrificial death on the cross for mankind (You and I)  and the resurrection as well as the victory that came with the sacrifice.  The grace to be above sin, poverty and death. We have also extensions of this grace as children of God to succeed, Think Big and have big dreams. And I pray that as God acted...