Video Engagements and Conferencing Solution Archives - Scimitar Global Services Limited

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

How To Effectively Setup, Launch And Manage A Remote Call Center Solution For Your Business

How to effectively setup, launch and manage your remote call center for your Business With the advent of corona virus pandemic newbie aka COVID-19, a lot of businesses were forced to shut down their operations as directed by World Health Organization (WHO) and Governments in order to flatten the curve of infection and reduce the spread of the virus. While some businesses may not really be affected as they fall within the allowed number of staff and can still practice...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Digital Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Engagements and Conferencing Solution

How Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today

Here is How To Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today What is Multidisciplinary Consult in Video Healthcare and Telemedicine: Multidisciplinary consults simply mean that medical professionals from multiple disciplines can work together remotely to provide different insights, and cover all of a patient’s needs in one scheduled meeting or session. Patients can receive multiple perspectives on their diagnosis and treatments they may need and don’t not have to travel to far locations...

Contact Center Solutions, CRM, Healthcare, Video Engagements and Conferencing Solution, Video Healthcare

How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded. The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft Modern Business Solutions, Video Engagements and Conferencing Solution

Home Care with Video Healthcare

Telemedicine for Home Care Telehealth according to Wikipedia is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions. Telemedicine is sometimes used as a synonym, or is used in a more limited sense to describe remote clinical services, such as diagnosis and monitoring. When rural settings, lack of transport, a lack of mobility, decreased funding, or a lack of staff restrict...

Call Center Solutions, Healthcare, Video Engagements and Conferencing Solution, Video Healthcare

How To Maintain Social Distancing In The Nigerian Banking Industry

How important is the quality of customer engagement for the success of your business? Find out more in the 2017 Video banking survey report

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Video Engagements and Conferencing Solution

A CRM is the first step towards becoming a customer-centric company.

What is a customer-centric company? Have you tried to speak with any of our Telco's or Banks either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another? That Service provider does not have a...

Call Center Solutions, Contact Center Solutions, Microsoft Modern Business Solutions, Video Engagements and Conferencing Solution

Video Banking : The next chapter in Bank’s digital transformation! Ain’t we lagging behind as usual?

" In Q1 2016, Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, and Vidyo, a leading visual collaboration provider Vidyo conducted a series of Think Tank meetings to understand the role that video banking plays in the digital transformation of banks. Sixty-three banking professionals from 24 countries participated in the meetings. Additional quantitative data was collected regarding attitudes toward video banking via an online survey that was conducted in Q1 2016.Respondents included 136 bankers from...

Uncategorized, Video Engagements and Conferencing Solution

Add Video to your contact center engagement and relationship management channels at no cost to your customers!

Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer? Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer? Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting...

Uncategorized, Video Engagements and Conferencing Solution

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Read about me and my business and what we offer as a modern business solutions provider to your business. We match solutions to business problems! Connect with us.

Call Center Solutions, Contact Center Solutions, Entrepreneurship, Microsoft Modern Business Solutions, Training , Development and Empowerment, Video Engagements and Conferencing Solution