How To Effectively Setup, Launch And Manage A Remote Call Center Solution For Your Business

How to effectively setup, launch and manage your remote call center for your Business  With the advent of corona virus pandemic newbie aka COVID-19, a lot of businesses were forced to shut down their operations as directed by World Health Organization (WHO) and Governments in order to flatten the curve of infection and reduce the spread of the virus.   While some businesses may not really be affected as they fall within the allowed number of staff and can still practice...

How Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today

Here is How To Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today   What is Multidisciplinary Consult in Video Healthcare and Telemedicine: Multidisciplinary consults simply mean that medical professionals from multiple disciplines can work together remotely to provide different insights, and cover all of a patient’s needs in one scheduled meeting or session. Patients can receive multiple perspectives on their diagnosis and treatments they may need and don’t not have to travel to far locations...

How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded. The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its...

Home Care with Video Healthcare

Telemedicine for Home Care Telehealth according to Wikipedia is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.  Telemedicine is sometimes used as a synonym, or is used in a more limited sense to describe remote clinical services, such as diagnosis and monitoring. When rural settings, lack of transport, a lack of mobility, decreased funding, or a lack of staff restrict...

A CRM is the first step towards becoming a customer-centric company.

What is a customer-centric company? Have you tried to speak with any of our Telco's or Banks  either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another?  That Service provider does not have a...

Video Banking : The next chapter in Bank’s digital transformation! Ain’t we lagging behind as usual?

" In Q1 2016, Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, and Vidyo, a leading visual collaboration provider Vidyo conducted a series of Think Tank meetings to understand the role that video banking plays in the digital transformation of banks. Sixty-three banking professionals from 24 countries participated in the meetings. Additional quantitative data was collected regarding attitudes toward video banking via an online survey that was conducted in Q1 2016.Respondents included 136 bankers from...

Add Video to your contact center engagement and relationship management channels at no cost to your customers!

  Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer? Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer? Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting...