Call Center Outsourcing Services
Scimitar Global Services Limited (SGSL) as a BPO offers Outsourced Call Center Services. This service is for businesses who do not want to own and manage a call center infrastructure in their premises, with all the human resources, technology and facility requirements but still need the services to meet their organization’s objective while focusing on their core business.
We offer these Outsourced Call center services on your behalf and share reports with you daily, weekly and monthly. Depending on the scope these services can be either Telephone calls, email, chat or SMS all depending our scope and project terms and conditions.
Here are the various areas of interest:
- Inbound ( Inquirers, Complaints Management, IT support )
- Outbound (Telemarketing, Rob calls, Surveys etc)
- Recovery /Collection services
- Data Mining
We can handle all your outsourced Contact center needs at our Outsourced Contact Center facility. We also have our lease option which allows you to use our Technology in your location on lease basis.
Contact center Technology Lease Service
This is our Contact Center Technology Lease Service for businesses who do not want to put down the huge investments required to set up a standard contact center at once. With our Technology as a service offering, you can run your own Contact Center with full spectrum of contact center capabilities at your own location or in the cloud with Zero Total Cost of Ownership and yet with all the features bells and whistles including:
- Inbound /Outbound calls
- Interactive voice response (IVR),
- Computer telephony integration(CTI),
- Automated call distribution (ACD),
- Skilled based routing
- Quality Monitoring & Recording,
- CRM for Capturing all customer call interactions
- Deep Business Analytics with our CRM tool for reporting
Once you sign up for our Contact Center Lease Service, SGSL will provide and support the contact center and you pay us monthly after the set up. It is like a buy now pay later arrangement!
You also have the option of getting trained call center agents, supervisors and Contact center management staff. Please note that terms and conditions apply.
Do you want our contact center as a service on your premises? Call 08021189843 or drop a note here
© Copyright 2018. All Rights Reserved