Managed Services (Technical )
Technical Support Of OEM Technology Infrastructure And Software Developments Is An Extremely Technical Occupation That Involve High Skilled Manpower, Dedicated Time And Costly.
Scimitar Global Services Limited (SGSL) As An ICT Solutions And Services Provider Is In Partnership Our Technical Partner In India Who Hosts A Pool Of Technical Resources For Development, Implementation And Support Of Enterprise Business Solutions. These Resources Will Be Available To Work Closely With Your Staff To Understand Your Unique Business Problems And Proffer Solutions As Well As To Implement Or Support Existing OEM Infrastructure. Required Services is preferably Done Remotely Or As Expatriates Implanted In Your Organization Within Agreed Terms And Conditions
On Your Request, A Dedicated Resource Will Be Assigned To Your Business At Our Partner Offshore Location, In India, To Work During Normal Business Hours. Please Note That The Normal Working Hours Will Be From 10:30 Am Ist – 8:00 Pm Ist (+ 5.5 Gmt).
In The Event Support Is Required After Normal Business Hours, The Team Can Be Reached Via Email And Issues Can Also Be Logged Through The Use Of Provided Incident Reporting And Issue Tracking System, Which Is Used To Track All Project Issues, Bugs, And Enhancements. During The First 4 Weeks Of Engagement, The Team Will Be Available Until 11:00 Am Edt.
After Normal Business Hours, If Additional Support Is Required, The Team Can Assist Depending On The Urgency Of The Situation And Provide The Client With Development Support. Hours Spent During This Period Will Be Tracked In The Time Sheet And Adjusted Towards The Overall Bucket Of Hours For The Month.
As Our Client, You Will Be Required To Define And Outline The Skill Sets For The Resource(S) You Need In Which You Must Sign Off In Our Service Agreement Section Know As Our Resource Sign-Off (“RSO”) .
Each RSO Shall Contain:
- A Description Of The Project And The Services To Be Performed By The Resources Provided By Us
- The Tasks To Be Completed By Client And Any Third Parties.
- Start And End Date For The Resources.
- Location Of These Resources.
- The Fees To Be Paid To SGSL For Each Resource(S), And
- Such Additional Information As The Parties May Wish To Include.
Each RSO, When Executed By An Authorized Representative Of Both Parties, Shall Constitute A Separate Agreement And Each Such RSO Shall Incorporate Therein All The Terms And Conditions Of This Agreement.
For More Details, Please Call 08021189843 or Drop your Details here and One of our Consultants will reach out to you immediately.
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