Complaints Management With Ticketing
Our complaints management module is powered by Microsoft Dynamics 365 and Instaview 365 for Contact Center Automation. This enables Agents and Relationship Managers to offer First Call Resolution for an improved Customer Experience as our solution provides them with relevant, responsive, and personalized service data and matches customers with service inquiries to the right answers at the right time within set Service Level Agreement. Here are some key Benefits our Solution offer your business :
Provides your agents complete information that empowers them to make smart decisions and provide great service.
- Reveals customers’ case histories, preferences, and feedback.
- Provides guidance on entitlements, alerts on benefits and service-level agreements.
- Displays it all in a single interface tailored to their job and skill set.
Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
- Gives customers great service on their channel of choice.
- Makes Help easy by providing relevant, personalized service.
- Proactively address issues by detecting customers’ intent and social sentiment.
With our solution, your reps and agents are empowered with a single, Unified experience to deliver amazing customer experience with cross-channel context.
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