Digital Branch Solution
A Digital branch is a Bank’s branch that you can walk in and do transactions on your own, talk to an Agent or relationship manager over video if you have complaints or need financial advice, Open accounts, process ATM, pay bills and process loans et al. With the Customer 2.0 and also the digital transformation in the banking industry. All financial institutions need to transform their business to compete in the new environment to meet the needs of the digital customers.
Scimitar Global Services Limited Offers Digital Branch solutions to Banks and other financial services institution to help reduce their huge Operational cost of running manned Branches through automation of the customer engagement processes with a combination of all our Customer relationship management technologies with Banking business processes, rules with, Analytics and Artificial intelligent.
Features of our Digital Banking Solution:
- Virtual Assistant Holograms/Artificial Intelligence
- Video Banking Solution with Self-service pods with Video Call Functionality for consultations, Account Opening, KYC onboarding. This will have capability to print cheque books and order debit cards instantly, scan Customer ID etc. The pod will have Biometric scanners, document printing, signature pad etc.
- Customer Relationship Management integrated with Core Banking application
- Automated teller Machines, cheque and all approved payment activities
- Smart table surfaces for quick transactions – transfers, check account balance, pay bills etc.
- Self-service kiosks with biometric scanners, document printing, signature pad etc. All approved services will be available at this device
- Digital Queue Management Solution to manage customer flow during high foot traffic.
- Comfortable waiting Area with Virtual reality gear
Our Digital Branch solution offers a seamless Omni-Channel experience to customers when they walk in into the branch, whilst offering a Unified Transaction Front-end to Bank users. All with less human intervention. This will reduce high operational and manpower cost with assurances of increased efficiency and mobility. Customer Experience will be enhanced hence a return on investment.
Is your Bank considering rolling out Digital Branches? Please send us a request for a presentation here now.
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