Video Banking Solution
Video Banking solution is our Fintech Solution to Banks. It is a comfortable and interactive video support channel to your customers who use your Banking channels like your Website, Mobile App, ATMs and the Contact center. This will help improve your Relationship management with your customers locally and in diaspora at no cost to them. Our Solution provides a fluid service through customer’s device of choice anywhere, anytime. We call it a Video Branch.
Our Solution expands on the values and benefits of face-to-face interaction with Video Banking as it creates trust between the Bank and the customer. When customers and bank staff engage in banking transactions or consultations through remote video collaboration sessions, there seems to be an obvious solution as it offers more convenience to customers. This is because they can make their transactions from the comfort of their homes or even in transit instead of traveling to the physical branch. A choice not available for non-resident Nigerians.
Video banking enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members.
Our Video engagement solutions transitions a voice, chat, and web-page interaction into a true Omni-channel experiences at no cost to the end customer. This experience is easily accessible form one of the following scenarios: web-chat escalation of video, voice escalation to video, and click to video chat from web-page or mobile applications. Unlike other solutions, our solution powered by Vidyo delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a web-page without downloads or plugins, including multiparty video conferencing.
Some benefits of our Fintech Solution is that Financial Services companies will be able to:
- service High value clients and manage interactions done directly over video,
- Service Customers in Diaspora
- Service Customers that are Physically and Verbally challenged
- improving net promoter scores
- will Improve customer satisfaction,
- increase revenue through this additional channel and
- reduce customer churn with high quality video Benefits
Book a free Demo today for your Bank. You can request for a live demo here for free, so that we can show you in an online demonstration, how it works and the values it offers. Book a live demo here now.
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