Video Banking Solution
As a Bank, do you want an innovative digital banking strategy that guarantees increase in revenue and customer base, while competing against traditional and non-traditional players in the the industry? This requires an Omnichannel Video Banking strategy that offers an optimized and consistent customer experience across all channels at no cost to the customer. Through omnichannel banking solutions like Video Banking Service, you can offer your customer a consistent experience whether they choose to interact with their bank online with Video banking on Bank’s website, on their mobile device with mobile video banking , in the branch with Video banking kiosks or over the phone at no cost.
Video Banking Solution is our financial technology solution for deposit money banks to offer convenient banking to your customers irrespective of their location or channel. It is a comfortable and interactive video support channel for your banking customers who use your online Banking channels like your Website, Mobile App, ATMs and the Contact center. This will help improve your Relationship management with your customers locally and in diaspora at no cost to them. Our Solution provides a Video Banking platform with fluid service through customer’s device of choice anywhere, anytime.
At SGSL, we also call it a Video Branch for Anywhere, Anytime Banking!
Our Solution expands on the values and benefits of face-to-face interaction with Video Banking as it creates trust between your Bank and your customers, because both the Bank employee and the customer can see each other just like if the customer is right in the banking hall. And there will be an obvious solution as it offers more convenience to customers when customers and bank staff engage in banking transactions or consultations through remote video collaboration sessions. This is because they can make their transactions from the comfort of their homes or even in transit instead of traveling to the physical branch. A choice not readily available for non-resident Nigerians in the past but now here with Video Chat and Diaspora Banking.
Video banking enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members.
Our Video engagement solutions transitions a voice, chat, and web-page interaction into a true Omni-channel experiences at no cost to the end customer. This experience is easily accessible form one of the following scenarios: web-chat escalation of video, voice escalation to video, and click to video chat from web-page or mobile applications. Unlike other solutions, our solution powered by Vidyo delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a web-page without downloads or plugins, including multiparty video conferencing.
Some benefits of Video Banking Solution is that Financial Services companies will be able to:
- service High value clients and manage interactions done directly over video,
- Service Customers in Diaspora
- Service Customers that are Physically and Verbally challenged
- improving net promoter scores
- will Improve customer satisfaction,
- increase revenue through this additional channel and
- reduce customer churn with high quality video Benefits
At SGSL we also present our Video Banking Solution as A Video Branch; This is because Bank Branches and ATM Galleries are also key components of the customer engagement strategy for most Banks in Nigeria and with the adoption of Video banking, they will be able to offer faster and richer services to their walk-in customers through video enabled kiosks or in private video-enabled rooms especially for people with special needs.
Also your In-branch representatives can also initiate video calls with subject-matter experts from other locations in order to provide additional services or insights during customer meetings. This means that you will not have need to overstaff the branches in a bid to try to manage all types of inquiries as your Customers get a comprehensive response, even if the expertise they need is not available at that location.
With a Video Enabled Branch and Contact Center, Customer services roles becomes more rewarding and improves employee loyalty to the your Bank.
On the other hand, Consumers of today especially the Gen Z are increasingly sophisticated and are the modern day banking customer who expect more innovative experience and their convenience. And we are glad to have partnered with one of the leading Commercial Banks in Nigeria GTBank Plc to launch our Video Banking Solution for their diaspora Banking servicers to increase their reach and management of their Non-Resident Nigerian customers.
If you like GTBank, You can make a Video Banking Call in HD from their Website here : https://www.gtbank.com/personal-banking/ways-to-bank/video-banking
Another Commercial Bank we have partnered with is Keystone Bank Limited but are yet to go public with their own Video Banking services in Nigeria however and we are seriously pushing for the total adoption of Video Banking as a financial inclusion policy of our Banking industry especially in the advent and the second and third wave of Corona Virus #covid-19 Pandemic
We have seen that the traditional contact center interaction channels mostly does not allow the level of personal interaction that more complex or emotionally driven tasks require. But with video banking, your agents and relationship managers can deal much more effectively with unhappy or angry customers at the branch and Agents can encourage customers to go beyond the original reason they called, increasing the contact center’s ability to generate revenue as also a profit center.
So we appreciate and thank you for reading about our Video banking Solution and be assured that if you connect with us, we can work with your team to go over your requirements and business use cases for a tailored omnichannel strategy. So book a free Demo today for your Bank; so that we can show you in an online demonstration, how it works and the values it offers.
Our Video Banking Solution fills a need for a convenient ‘branchless’ option for complex, high-touch interactions where visual human contact is helpful and it is Powered By Technology partner RankTech and Vidyo; Our Technical And OEM Partners and Pioneers Of Video-Based Business Platform And Together We Present To Africa Our Digital Customer Experience Platform For “Live Face To Face To Interaction With Customer Care!
Book a live demo here now.
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