Are you tired of managing your own customer service operations? Do you want to focus on growing your business while ensuring your customers receive the support they need? Look no further than our Contact Center Outsourcing Services!

Scimitar Global Services Limited (SGSL) as a Business Process Outsourcing (BPO) company offers Outsourced Call Center Services in Nigeria.  This service is targeted at businesses who do not want to invest huge funds to own and manage a call center infrastructure in their premises, with all the human resources, technology and facility requirements but still need the services to meet their organization’s objective while focusing on their core business.

Our contact center infrastructure provides top-notch customer service support to businesses of all sizes. We specialize in handling inbound and outbound calls, emails, chats, and social media interactions, ensuring that your customers receive the support they need on their preferred channels.

When you partner with a reliable contact center outsourcing company like Scimitar Global Services limited, you’ll benefit from our team of highly trained and experienced customer service representatives. They are available 24/7 to provide support to your customers, ensuring that their questions and concerns are addressed promptly and professionally.

We take pride in our ability to customize our services to meet the unique needs of each of our clients. Whether you need help with order processing, technical support, or any other customer service needs, we can tailor our solutions to fit your business.

Our outsourcing contact center is also equipped with the latest technology and software, ensuring that we can efficiently manage your customer service operations. We provide detailed reporting and analytics, so you can track the performance of our team and make informed decisions about your customer service strategy.

We offer Outsourced Call center services on your behalf and share reports with you daily, weekly and monthly and depending on the scope of work, these services can either be via Telephone calls, email, chat or SMS backed by our project terms and conditions outlined in our service level agreement with your business.

Here are the various areas of interest:

• Inbound (Inquiries, Complaints Management, Virtual Assistance, IT support)
• Outbound (Telemarketing, Rob calls, Surveys etc)
• Loan Recovery /Collection services
• Digital Marketing Services (Lead generation and social media)

We can handle all your customer relationship management and contact center needs at our Outsourced Contact Center facility.  We also have our lease option which allows you to use our Technology in your location on lease basis.

Partnering with SGSL means you can focus on growing your business and expanding your customer base, without worrying about managing your customer service operations. Contact us today to learn more about how our contact center business can benefit your business!

Contact Center Technology Lease Service (Pay as You Use)

This is our Contact Center Technology Lease Service for businesses who do not want to put down the huge investments required to set up a standard contact center at once. With our Technology as a service offering, you can run your own Contact Center with full spectrum of contact center capabilities at your own location or in the cloud with Zero Total Cost of Ownership and yet with all the features bells and whistles including:

• Inbound /Outbound calls
• Interactive voice response (IVR),
• Computer telephony integration (CTI),
• Automated call distribution (ACD),
• Skilled based routing
• Quality Monitoring & Recording,
• CRM for Capturing all customer call interactions
• Deep Business Analytics with our CRM tool for reporting

Once you sign up for our Contact Center Lease Service, SGSL will provide and support the contact center and you pay us monthly after the set up. It is like a buy now pay later arrangement!

You also have the option of getting trained call center agents, supervisors and Contact center management staff. Please note that terms and conditions apply.

Do you want our contact center as a service on your premises? Call 08021189843 or drop a note here