Diaspora Banking is a service offering designed by commercial Banks in Nigerian to offer banking services to Customers who do not reside in the country. This service allows Nigerians living and working outside the country to maintain transactional accounts and perform domestic and foreign transfers through their accounts with their Banks and It also offers them provides top of the range investment opportunities even as non-resident Nigerians.
Are you a financial institution looking to redefine your Diaspora Banking services? Your search ends here! Scimitar Global Services Limited, a pioneer in customer relationship management technology, brings you an innovative solution tailored for banks and financial institutions aiming to serve non-resident Nigerians with unparalleled excellence.
Our Video Banking Solution emerges as a transformative force, connecting non-resident Nigerians to their homeland’s financial landscape.
Here’s why it’s the perfect match for your Banking institution:
- Offers Convenient banking with Ease of Use and at No cost to Customer: Our Video banking is very easy to use and gives serves as a comfortable and interactive video support channel for your banking customers who use your online Banking channels like your Website, Mobile App, ATMs, and the Contact Center. With a click to Call Feature from your website
- Has Omnichannel Access: Our Video Banking solutions transition a voice, chat, and web-page interaction into true Omni-channel experiences at no cost to the end customer.
- This experience is easily accessible from one of the following scenarios: web-chat escalation of video, voice escalation to video, and click-to-video chat from a webpage or mobile applications. it can be extended via ATMs and Kiosk to create consistent messaging and a personalized customer journey irrespective of your location.
- Accessible all Data Enable devices -Mobile Banking: Our Video banking can be accessed via your Banks’ Mobile app with good banking experience
- Effortless KYC Compliance: Simplify the KYC process through secure virtual interactions, eradicating the need for lengthy paperwork and time-consuming processes.
- Streamlined Onboarding: Our Video Banking Solution ensures a guided and swift process, erasing geographical barriers to help you elevate the onboarding experience for non-resident Nigerians.
- Advanced Verification: Unlike video conferencing application, Our Video banking solution offers guaranteed security through cutting-edge encryption and authentication methods, building trust while safeguarding sensitive information of your customer. It is designed strictly for banking.
- Global Reach, Local Touch: Our Video Banking Solution bridges distances, enabling non-resident Nigerians to access personalized banking services from any corner of the world.
- Tailored Customer Support: With a secured Face-to-face virtual interaction powered by our video banking solution for diaspora banking, your bank maintains a personal touch to customer support, from financial advice to query resolutions, empowering your clients with expert guidance and trust.
- Convenience Across Time Zones: Depending on how you want to run your Diaspora Banking services, our Video Banking Solution ensures round-the-clock services, regardless of location; accommodates varying time zones!
- Omnichannel contact center design: Our Video Banking solution comes with omnichannel contact center features with an IVR, Voice/Video option (VoIP), Video on hold, Skill based routing as well as supervisors’ barge/monitoring and reporting features.
As a Bank in Nigeria, we are sure you have Diaspora Services running, would you want to add a human touch for a face-to-face video interaction just like the customer walking into your branch? Ready to embark on a journey of innovation in your Diaspora Banking services? Request a demo from Scimitar Global Services Limited and experience firsthand how our technology can reshape your institution’s Diaspora Banking services, enhancing customer engagement and operational efficiency at no cost to your customers.
Why Partner with Scimitar Global Services Limited for your Diaspora Banking Service?
At SGSL, we understand the unique needs of financial institutions catering to non-resident Nigerians and we were the first to successfully deploy a seamless working Video Banking solution with Guarantee Trust Bank (GTCO) in 2018 in partnership with our OEM Partners and since then the Bank has been offering Diaspora Banking Services to their Non-resident Nigerians NRN; allowing their customers to video-chat securely in trust with a Bank’s customer service representative in real time from both web and mobile, giving them the same GTBank in-branch experience of seamless banking, no matter where they are in the world. This is with assurances that their conversations using GTBank Video Banking are private and secured by end-to-end encryption, providing them with the same level of security that they would receive on any of our other platforms.
So partner with us along with your Diaspora Banking team for a roadmap into a future where banking knows no borders and convenience knows no limits.
Click here to Book A Demo or send us a mail to info@scimitargsl.com to learn more about our Video Banking Solution and its transformative potential. Embrace the power of innovation today!
#VideoBanking #DiasporaBanking #Innovation #FinancialInstitutions #CustomerEngagement #GlobalConnectivity #RequestDemo #scimitargsl #fintech