The Importance of Queue Management To healthcare providers

The importance of Queue management solution in healthcare facilities can never be over emphasized especially now that we are battling a pandemic. With a Queue management system for hospitals, the healthcare providers can manage the patients flow, keeping them informed about the queuing process and assuring that their priority in line is being respected.

Generally, In the services industry, a queue management system is used to streamline feet traffic and flow through their services centers in this case hospitals, clinics, diagnostics and even large pharmacies.  With a customer flow management solution, Administrators can ensure patients do not have to wait longer than they must in your services centers. They are empowered to choose when to be in the hospitals by letting them book and join service queues virtually. This can be done from anywhere, using SMS, social media, a smartphone app, or a website booking system. With our Queue Management solution Bloom, Your Patients can plan their movement and still be in your facility to be serviced on time and creating space for other services ad patients who need them. In the post, we will be looking at the benefits our solution offers you as a healthcare services provider and your patients.

 Benefits of Queue Management to Hospitals 

1. Patients can book appointments before coming to the hospitals         

Our solution supports virtual appointment booking to allow patients to arrange for appointments in advance. With Bloom Appointment’s widget in your website, hospital can use receive and keep track of the number of appointments made at a time and can manage their space to serve patients based on the urgency of their conditions and will in turn reduce feet traffic.

 2.   You reduce waiting periods by 50% with notifications inside the Healthcare Facility

Besides booking an appointment in advance, the virtual queue management system can also allow hospital management to deliver SMS notifications to patients about the date and time of their appointment.
Patients can arrive at the healthcare facility just ahead of the appointment and wait in their car or near the hospital. An SMS notification will be delivered when their turn comes.

3. You can manage Unplanned visits with Digital codes and Tickets 

Digital Tickets empower patients who need to visit the healthcare centre and do not have an appointment. With a QR code that can be scanned with the patient’s smartphone, he or she can be allowed to join the existing queue without touching the traditional ticket dispensers screen or disrupting the existing queue.

4. Digital Signage for information dissemination

Our solution connected and displayed digital screens. Hospitals can use the signage feature for displaying queue information and for adverts, news and events and delivering essential healthcare updates, reiterating safety guidelines for the pandemic, and other critical information.

5. Enabling superior Patient management and Staff performance

An effective digital healthcare transformation solution that introduces virtual queueing can also enable for better patient journey management. These systems can allow the hospital to gather feedback regarding the quality of patient care and staff performance.

These data reports can be used to provide a better patient experience and identify any discrepancies in healthcare services.

Scimitar Global Services Limited in partnership with Q-Better offer a cutting-edge digital transformation solution in customer flow/Queue Management to help hospitals modify and improve their service models to address patient concerns and promote their safety.

Patients can take their turns sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, checking in or taking a turn is also a simple and straightforward process. Our Solution will indicate the name of the Patient in screens displayed on-site along with a sound signal or even voice calling of the ticket. It is also possible to notify customers through SMS or mobile notifications during this process to ensure they do not miss their turns.

After receiving care, Patients can also give feedback through surveys available on-site on their mobile through a form that can be customized with any type of question that might be useful for your business.

Scimitar Global Services Limited is the local partner for Q-Better in Nigeria and currently pushing Bloom and Qube, the two-queue management solution and service in the Nigerian market for adoption amidst competition with the existing known brands. The values our Queue management solution offers your business is huge with great returns on your investment. Contact us today by sharing your details with us here.