Revolutionizing E-commerce Customer Service with Advanced Contact Center Solutions
E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network. Because it is a remote engagement, there are some key challenges faced by the e-commerce industry which are not limited to high volume of customer inquiries and requests, greater customer expectations, efficient customer service, and quick response across multiple channels. Since customers are not patient to tolerate any delay bearing in mind that they have many options,...