Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers.

It is a Call center when all that happens is calls and seen as an Omnichannel contact center when communications now includes Email, SMS and Chat.

Big companies like those in the Banking and Manufacturing sectors that have large customer base usually have call centres for the purpose of managing complaints, handling inquiries and offering customers support. Some of them outsource to BPOs to handle these activities and share daily reports so that they can focus on their main business.

Call centers can be as simple as a PBX Telephony to a complex application with all the Key Call Center Software Features of a robust Contact center Solution and theses come in various cost milestones that Small businesses like ours cannot carry due to cash flow

So to ensure and support your business and also provided you with the right technology that sets your business apart like a customer centric organization we have our Call Assist Cloud-based IVR (Interactive Voice Response) service designed for Small and Medium businesses to manage inbound calls more professionally.

This is solution is affordable and offers various benefits to your business which includes:

• Professional image of the business as you will
• Improved productivity of your team as the calls will be routed to the right staff or teams or department concerned.
• Cost savings on hardware or software installation as you do not need to buy any software
• You will only need any mobile phone that your teams carry normally or you get a phone box to make it stationary.
• Online phone directory to give you report of your daily calls and activities
• Manage incoming calls based on predefined hours of operation

Your Calls are not recorded so your team needs to ensure to take proper records of the calls or maybe record the calls directly on their mobile and archive them for future references.

How does it work

1. Contact us by Filling the form here
2. Give us your proposed number of users or departments ( This is for us to confirm your number of Agents or departments where the calls will be routed Also we need to confirm if you want to use your own MTN line of get MTN lines from us as an MTN SIM registration partner)
3. You will be given the commercials for set up and the service, this is an annual service and renewable every year.
4. You will also provide us with your welcome message
5. You will advise on how you want your calls to ring either  “First to Pick up” or “Sequential calling”.
6. We will set your business pilot number up and share it you to publish on your websites and all channels.
7. Whenever a call hits your Contact number displayed on your website , they will first be greeted with the IVR message

“Welcome to Your Company Limited, your partner in ABC products or services, for Enquiry and Sales, Please press 1, For Complaints and Support, Please Press 2.”

All these can happen in one or two days and you are live.

Here are some Testimonials

So, make your Business sound more professional by signing up to MTN Call Asist which is our affordable Contact Center Solution for Small Businesses and you can set it up yourself but following the link we provide you.

But should you require us setting it for you, please drop your details here. One of our Solutions consultants will reach out to you immediately.

Just a thought, do you want a website for your Business ? You need an online platform where customers can reach your business- where you publish your Contact Center Pilot number. Check out why you need a website for your small and medium business.

Thank you once again for visiting SGSL.