Empower your Call Center agents for quality services delivery
Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents
A CRM is the first step towards becoming a customer-centric company.
What is a customer-centric company? Have you tried to speak with any of our Telco's or Banks either by telephone or walk in into their branches for a complaint or inquiry and the line drops or you finish the call or visit and on calling back to follow up later when your issue has not been resolved. You had to repeat your story all over again to the same person or another? That Service provider does not have a...
Contact Center As A Service. An Affordable Lease Service Option From Scimitar Global Services Limited(SGSL)
Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ? Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business? CRM Landing...
Who we are and Why we are here!
Read about me and my business and what we offer as a modern business solutions provider to your business. We match solutions to business problems! Connect with us.
Interact with customers where they spend their time! #CHATBOT
Have you heard of Chatbots? I guess yes! On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence. The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels....
Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).
Request for our Predictive Dialer solution that automates outbound calling procedure while managing multiple campaigns and leads. With our predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. Ameyo Predictive dialer from SGSL is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps...