Bank branch Transformation Archives - Scimitar Global Services Limited

“Hold-Time Happiness” and the benefits of selecting a CMS with efficient call routing and response management

Hold-Time Happiness: The Power of Efficient Call Routing and Response Management With customers now smarter, tech savvy and very impatient, it is very frustrating being kept on hold, listening to monotonous hold music, and wondering if their call will ever be answered. So they drop off sometimes very unsatisfied with their experience. The key to achieving "Hold-Time Happiness" lies in deploying a Robust Omnichannel Call Center Solution with Customer Relationship Management (CRM) with efficient call and skilled based routing and response...

Bank branch Transformation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Digital branches, Digital Marketing, Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement

How To Unlock Business Growth with Omnichannel Customer Management Solution

Do you want to take your customer relationship management processes to the next level? If your answer is Yes, then you are in the right place! With how smart, impatient, and knowledgeable customers are becoming, offering exceptional customer engagement is not just a goal but a necessity to stay competitive in the market and afloat. And for this to happen you need a Robust Omnichannel Customer Management system as a game-changing solution. What is an Omnichannel Customer Management System? An Omnichannel...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, Queue Management, sales force automation, Search Engine Optimization, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

WHY YOU SHOULD CHOOSE A CLOUD CONTACT CENTER SOLUTION

WHY YOU SHOULD CHOOSE A CLOUD CONTACT CENTER SOLUTION Cloud contact center is a great option for businesses looking to deliver effective and timely customer care because they are flexible, agile, and accessible. They are especially helpful to companies that wish to quickly adjust to shifting consumer demands and market conditions. A cloud contact center, also known as a cloud-based contact center, is a customer service and support system that operates in the cloud, utilizing internet-based technologies to manage and handle...

Articles, Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, ecommerce shop, Entrepreneurship

Video Banking: The Future of Customer Service for Diaspora Banking

Diaspora banking refers to the specialized financial services tailored to meet the needs of individuals who have migrated from their home countries and are now living and working abroad. These customers often have unique financial requirements, including remittances, international transactions, and property investments in their home countries. Sustaining this diverse group effectively requires a deep understanding of their financial backgrounds and reliable platform to receive and process their inquiries without any hassle. In the ever-evolving landscape of banking and financial...

Bank branch Transformation, Complaints Management Module, Convenient Banking, diaspora banking, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance, virtual shopping

Benefits of An Automatic Reconciliation Software for Banks

Benefits of An Automatic Reconciliation Software for Banks in Nigeria Here are some benefits an Auto-Reconciliation Solution offers: Efficiency: Auto-reconciliation solution helps automate the process of reconciliation of a Bank, saving significant time and effort in matching their transactions with bank transaction and statements in real-time. This improves efficiency and reduces time and errors due to manual reconciliation processes, which improves customer satisfaction. Accuracy: Automation of your reconciliation process will help to ensure accuracy, reducing discrepancies and errors that can...

Bank branch Transformation, Bank reconciliation, Banking, Complaints Management Module, Contact Center Automation, Convenient Banking, CRM, diaspora banking, Digital branches, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

How Video Banking Can Make Your Diaspora Banking Services Better

Video Banking Solution is a financial customer support service that allows customers to conduct various banking activities and transactions through video calls with bank representatives. It offers a convenient and personalized way for customers to connect with their bank without having to visit a physical branch. This is most significant for diaspora banking as a system that allows customers to interact with their bank regardless of their location. Video banking has gained popularity as technology advanced and customer preferences have...

Bank branch Transformation, Convenient Banking, diaspora banking, Video Banking Solutions, Video Engagements and Conferencing Solution

How Video Banking Can Add Value To Your Banking Business Processes

How Video Banking Can Add Value To Your Banking Business Processes With Banks and Banking Consumers already using various video conferencing and chats services all over the world in their daily lives; a survey of over 4,000 consumers found that most are eager to adopt video banking if Banks will add it to their available Banking channels irrespective of their age, gender, social class, or working status. On the other Hand, across the globe, financial institution who have adopted Video...

Bank branch Transformation, Bank reconciliation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Customer Relationship Management Software

Unlock the Full Potential of Your Sales, Customer Services, and Loan Collections with A Robust CRM Software Designed To Improve Revenue Generation and Customer Satisfaction! Are you looking for a robust and efficient CRM solution to improve performance of your sales, customer services, and loan collections processes while ensuring guaranteed returns on investment? In today's competitive business landscape, companies are constantly seeking innovative ways to enhance their revenue generation processes, while also delivering exceptional customer experiences. One powerful tool that has...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft 365, Microsoft Dynamics 365, Queue Management, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

Interact with customers where they spend their time! #CHATBOT

Have you heard of Chatbots? I guess yes! On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence. The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels....

Bank branch Transformation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, diaspora banking, Digital branches, Microsoft Dynamics 365, sales force automation, Search Engine Optimization, Smart Bank Branch, Video Banking Solutions