Convenient Banking Archives - Scimitar Global Services Limited

Scheduled Reporting in Contact Center Management

Unlocking Efficiency: The Power of Scheduled Reporting in Contact Center Management Reporting of your Call center activities is a very important feature of a contact center management. Call center reporting includes the collation and presentation of all data on activities around customer interactions and agent performance. The data is captured from various customer interaction channels, for analyses and can be through dashboards, scorecards, analytics tools and performance summaries Here are the benefits of having a Contact center with robust reporting capabilities: Enhanced...

Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, online shopping, Queue Management, Smart Bank Branch, Social Media Engagement, Video Banking Solutions

BENEFITS OF VIDEO ENGAGEMENT SOLUTIONS TO BANKS AND INSURANCE COMPANY

Video engagement is an act of virtual communication between two or more individuals at the same time. This face-to-face conversation is a real time, virtual engagement that enables individuals or groups in different locations to communicate and collaborate using video and audio technology. This is a transformative means of communication that allows individuals to see, hear and share information with other participants as if they are in the same location regardless of their different location. Video engagement is playing a vital...

Contact Center Solutions, Convenient Banking, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

“Hold-Time Happiness” and the benefits of selecting a CMS with efficient call routing and response management

Hold-Time Happiness: The Power of Efficient Call Routing and Response Management With customers now smarter, tech savvy and very impatient, it is very frustrating being kept on hold, listening to monotonous hold music, and wondering if their call will ever be answered. So they drop off sometimes very unsatisfied with their experience. The key to achieving "Hold-Time Happiness" lies in deploying a Robust Omnichannel Call Center Solution with Customer Relationship Management (CRM) with efficient call and skilled based routing and response...

Bank branch Transformation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Digital branches, Digital Marketing, Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement

How To Unlock Business Growth with Omnichannel Customer Management Solution

Do you want to take your customer relationship management processes to the next level? If your answer is Yes, then you are in the right place! With how smart, impatient, and knowledgeable customers are becoming, offering exceptional customer engagement is not just a goal but a necessity to stay competitive in the market and afloat. And for this to happen you need a Robust Omnichannel Customer Management system as a game-changing solution. What is an Omnichannel Customer Management System? An Omnichannel...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, Queue Management, sales force automation, Search Engine Optimization, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Video Banking: The Future of Customer Service for Diaspora Banking

Diaspora banking refers to the specialized financial services tailored to meet the needs of individuals who have migrated from their home countries and are now living and working abroad. These customers often have unique financial requirements, including remittances, international transactions, and property investments in their home countries. Sustaining this diverse group effectively requires a deep understanding of their financial backgrounds and reliable platform to receive and process their inquiries without any hassle. In the ever-evolving landscape of banking and financial...

Bank branch Transformation, Complaints Management Module, Convenient Banking, diaspora banking, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance, virtual shopping

Benefits of An Automatic Reconciliation Software for Banks

Benefits of An Automatic Reconciliation Software for Banks in Nigeria Here are some benefits an Auto-Reconciliation Solution offers: Efficiency: Auto-reconciliation solution helps automate the process of reconciliation of a Bank, saving significant time and effort in matching their transactions with bank transaction and statements in real-time. This improves efficiency and reduces time and errors due to manual reconciliation processes, which improves customer satisfaction. Accuracy: Automation of your reconciliation process will help to ensure accuracy, reducing discrepancies and errors that can...

Bank branch Transformation, Bank reconciliation, Banking, Complaints Management Module, Contact Center Automation, Convenient Banking, CRM, diaspora banking, Digital branches, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

How Video Banking Can Make Your Diaspora Banking Services Better

Video Banking Solution is a financial customer support service that allows customers to conduct various banking activities and transactions through video calls with bank representatives. It offers a convenient and personalized way for customers to connect with their bank without having to visit a physical branch. This is most significant for diaspora banking as a system that allows customers to interact with their bank regardless of their location. Video banking has gained popularity as technology advanced and customer preferences have...

Bank branch Transformation, Convenient Banking, diaspora banking, Video Banking Solutions, Video Engagements and Conferencing Solution

Captivate, Connect, Convert: The Science of Video Engagement Solutions

Millions of videos content is being watched daily across several platforms. This makes video the biggest winner yet among online content formats. However, the level of video engagement is significant as well–it’s not enough just to produce video content that no one is watching or interacting with! If you’re in the marketing palace, the ability to gauge the level of audience engagement is key in a forward-looking marketing strategy. Being able to identify what your audience is engaging will help to clarify...

Convenient Banking, Customer Flow Management, Digital branches, E-commerce, e-shopping, ecommerce shop, Video Banking Solutions, Video Engagements and Conferencing Solution, Visitor Management

Diaspora Banking Services With Video Banking Solution

Diaspora Banking is a service offering designed by commercial Banks in Nigerian to offer banking services to Customers who do not reside in the country. This service allows Nigerians living and working outside the country to maintain transactional accounts and perform domestic and foreign transfers through their accounts with their Banks and It also offers them provides top of the range investment opportunities even as non-resident Nigerians. Are you a financial institution looking to redefine your Diaspora Banking services? Your...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare

How Video Banking Can Add Value To Your Banking Business Processes

How Video Banking Can Add Value To Your Banking Business Processes With Banks and Banking Consumers already using various video conferencing and chats services all over the world in their daily lives; a survey of over 4,000 consumers found that most are eager to adopt video banking if Banks will add it to their available Banking channels irrespective of their age, gender, social class, or working status. On the other Hand, across the globe, financial institution who have adopted Video...

Bank branch Transformation, Bank reconciliation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance