CRM Archives - Scimitar Global Services Limited

Scheduled Reporting in Contact Center Management

Unlocking Efficiency: The Power of Scheduled Reporting in Contact Center Management Reporting of your Call center activities is a very important feature of a contact center management. Call center reporting includes the collation and presentation of all data on activities around customer interactions and agent performance. The data is captured from various customer interaction channels, for analyses and can be through dashboards, scorecards, analytics tools and performance summaries Here are the benefits of having a Contact center with robust reporting capabilities: Enhanced...

Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, online shopping, Queue Management, Smart Bank Branch, Social Media Engagement, Video Banking Solutions

How To Unlock The Successes And Benefits Having a Happy Contact Center Team with Omnichannel Contact Center Software and CRM

The Benefits of Having A Happy Contact Center Team Provided with The Right Omnichannel Contact Center Software and CRM Tools Will Help you Unlock So Many Values For Your Business! According to management jungles, the most valuable resource in a business is not only the financial resources but also the human resources; armed with the right tools, training, skills and environment, they can deliver on their set tasks or targets. After all, it is the people who drives innovation, creativity,...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Entrepreneurship, Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Small Business, Smart Bank Branch, Social Media Engagement, Training , Development and Empowerment, Video Banking Solutions, Video Engagements and Conferencing Solution

“Hold-Time Happiness” and the benefits of selecting a CMS with efficient call routing and response management

Hold-Time Happiness: The Power of Efficient Call Routing and Response Management With customers now smarter, tech savvy and very impatient, it is very frustrating being kept on hold, listening to monotonous hold music, and wondering if their call will ever be answered. So they drop off sometimes very unsatisfied with their experience. The key to achieving "Hold-Time Happiness" lies in deploying a Robust Omnichannel Call Center Solution with Customer Relationship Management (CRM) with efficient call and skilled based routing and response...

Bank branch Transformation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Digital branches, Digital Marketing, Marketing, Microsoft 365, Microsoft Dynamics 365, Small Business, Social Media Engagement

How To Achieve Seamless and Consistent Customer Experience in Your Contact Center

Customer expectations from services providers today are higher than ever. Customers demand a seamless and consistent experience, no matter which communication channel they choose to engage with your Business. So, meeting these expectations is crucial engaging and retaining customers, driving loyalty, and staying competitive. In this post, we'll explore the challenges faced by Businesses at their contact centers and also discuss strategies to ensure an improved, seamless and consistent customer experience for satisfaction and loyalty which guarantees repeat business for...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Marketing, Microsoft Dynamics 365, Office 365, Queue Management, remote shopping, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance, virtual shopping

How To Unlock Business Growth with Omnichannel Customer Management Solution

Do you want to take your customer relationship management processes to the next level? If your answer is Yes, then you are in the right place! With how smart, impatient, and knowledgeable customers are becoming, offering exceptional customer engagement is not just a goal but a necessity to stay competitive in the market and afloat. And for this to happen you need a Robust Omnichannel Customer Management system as a game-changing solution. What is an Omnichannel Customer Management System? An Omnichannel...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, Queue Management, sales force automation, Search Engine Optimization, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Unlocking Revenue: The Transformative Role of Contact Center Solutions in Lead Generation and Conversion

Unlocking Revenue: The Transformative Role of Contact Center Solutions in Lead Generation and Conversion The process of turning prospective clients into leads is known as lead generation. Getting someone to perform the action you want them to (such as clicking on your advertisement, joining your email list, purchasing your merchandise, etc.) is known as conversion. Converting prospective clients to lead and leads to customers is a top priority for every organization most especially the business development and sales department to...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Customer Flow Management

WHY YOU SHOULD CHOOSE A CLOUD CONTACT CENTER SOLUTION

WHY YOU SHOULD CHOOSE A CLOUD CONTACT CENTER SOLUTION Cloud contact center is a great option for businesses looking to deliver effective and timely customer care because they are flexible, agile, and accessible. They are especially helpful to companies that wish to quickly adjust to shifting consumer demands and market conditions. A cloud contact center, also known as a cloud-based contact center, is a customer service and support system that operates in the cloud, utilizing internet-based technologies to manage and handle...

Articles, Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, ecommerce shop, Entrepreneurship

Benefits of An Automatic Reconciliation Software for Banks

Benefits of An Automatic Reconciliation Software for Banks in Nigeria Here are some benefits an Auto-Reconciliation Solution offers: Efficiency: Auto-reconciliation solution helps automate the process of reconciliation of a Bank, saving significant time and effort in matching their transactions with bank transaction and statements in real-time. This improves efficiency and reduces time and errors due to manual reconciliation processes, which improves customer satisfaction. Accuracy: Automation of your reconciliation process will help to ensure accuracy, reducing discrepancies and errors that can...

Bank branch Transformation, Bank reconciliation, Banking, Complaints Management Module, Contact Center Automation, Convenient Banking, CRM, diaspora banking, Digital branches, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

How ICT Can Benefit Small Businesses In Nigeria

The Benefits of ICT To Small And Medium Businesses Information and Communication Technology (ICT) services can provide numerous benefits to small and medium businesses and more to Big Organizations. These technologies encompass a wide range of tools and services, including hardware, software, and digital communication, all of which can help small businesses streamline operations, improve productivity, and enhance their overall competitiveness. Here are several ways ICT services can benefit small and medium businesses: Efficient Communication: ICT services enable small businesses to communicate...

Call Center Solutions, Complaints Management Module, CRM, Customer Flow Management, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Marketing, Microsoft 365, Office 365, online sales, online shopping, Queue Management, sales force automation, Search Engine Optimization, Social Media Engagement, Training , Development and Empowerment, virtual shopping

Benefits of ICT In Our Education Industry

Unlock the Future of Education with ICT Solution and Services The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead. Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Customer Flow Management, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Media, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, online shopping, Queue Management, remote shopping, sales force automation, Search Engine Optimization, Showroom, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Engagements and Conferencing Solution, Video Healthcare, virtual shopping, Visitor Management