Call Center Solutions Archives - Page 2 of 4 - Scimitar Global Services Limited

7 Reasons Why a Contact Center is Beneficial for Small and Medium Enterprises in Nigeria

Customer satisfaction and efficient communication are paramount for the success of any enterprise in this current dispensation, regardless of its size. Loyal customers of a brand become the source of potential referrals as per their experience. Irrespective of the business category, the competition in the markets has mostly increased, making businesses give significant importance to customer interactions for both sales and support. For small and medium enterprises (SMEs) in Nigeria that deal with a high volume of both incoming and...

Optimizing Efficiency: Best Practices for Contact Center Solutions for Financial Institutions

A banking and finance contact center is a specialized customer service center operated by banks, microfinance bank, financial institutions, brokerage film, Investment company, credit union or related organizations to handle customer inquiries, transactions, and support requests. Banking and financial services is one such industry that depends on trust, reliability, and most importantly security of customer data. A contact center software for financial services that helps sync customer data across channels in real-time with an omnichannel approach ensures secure and uninterrupted services. Contact...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Marketing, sales force automation, Small Business

How ICT Can Benefit Small Businesses In Nigeria

The Benefits of ICT To Small And Medium Businesses Information and Communication Technology (ICT) services can provide numerous benefits to small and medium businesses and more to Big Organizations. These technologies encompass a wide range of tools and services, including hardware, software, and digital communication, all of which can help small businesses streamline operations, improve productivity, and enhance their overall competitiveness. Here are several ways ICT services can benefit small and medium businesses: Efficient Communication: ICT services enable small businesses to communicate...

Call Center Solutions, Complaints Management Module, CRM, Customer Flow Management, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Marketing, Microsoft 365, Office 365, online sales, online shopping, Queue Management, sales force automation, Search Engine Optimization, Social Media Engagement, Training , Development and Empowerment, virtual shopping

Benefits of ICT In Our Education Industry

Unlock the Future of Education with ICT Solution and Services The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead. Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Customer Flow Management, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Media, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, online shopping, Queue Management, remote shopping, sales force automation, Search Engine Optimization, Showroom, Small Business, Social Media Engagement, Training , Development and Empowerment, Video Engagements and Conferencing Solution, Video Healthcare, virtual shopping, Visitor Management

Do more with Omnichannel Contact Center Solution: The Crucial Role of Contact Center in Financial Institutions

It is important to note that where financial transactions are carried out electronically with the click of a button, the importance of a robust and efficient contact center for financial institutions cannot be overstated. This detached workforce center separated for customer services act as the frontline representatives, serving as a bridge between customers and the financial institution. Their role goes far beyond just addressing queries; they play a vital role in shaping customer experience, fostering trust, and ensuring the...

Call Center Solutions, Contact Center Automation, Contact Center Solutions, Customer Flow Management

Video Shopping for E-Shopping, E-commerce and Physical Showrooms and Stores

Video Shopping for E-Shopping, E-commerce and Physical Showrooms and Stores What is Video Shopping Solution? Video Shopping Solution is an Omnichannel Video engagement platform designed for retail and ecommerce stores, Car dealerships that run shops and showrooms. Our Video Shopping Solution bridges the gap between traditional in-store shopping and online browsing. It allows customers to virtually explore products through engaging videos, enabling them to visualize, understand, and experience products in-depth from the comfort of their homes. Benefits of Our Video Shopping Solution: ...

Buying, Call Center Solutions, Clothes, Complaints Management Module, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Marketing, News, online sales, online shopping, remote shopping, sales force automation, Search Engine Optimization, Seasons Greetings, shopping, Showroom, Video Engagements and Conferencing Solution, virtual shopping

Diaspora Banking Services With Video Banking Solution

Diaspora Banking is a service offering designed by commercial Banks in Nigerian to offer banking services to Customers who do not reside in the country. This service allows Nigerians living and working outside the country to maintain transactional accounts and perform domestic and foreign transfers through their accounts with their Banks and It also offers them provides top of the range investment opportunities even as non-resident Nigerians. Are you a financial institution looking to redefine your Diaspora Banking services? Your...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare

How Video Banking Can Add Value To Your Banking Business Processes

How Video Banking Can Add Value To Your Banking Business Processes With Banks and Banking Consumers already using various video conferencing and chats services all over the world in their daily lives; a survey of over 4,000 consumers found that most are eager to adopt video banking if Banks will add it to their available Banking channels irrespective of their age, gender, social class, or working status. On the other Hand, across the globe, financial institution who have adopted Video...

Bank branch Transformation, Bank reconciliation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Customer Relationship Management Software

Unlock the Full Potential of Your Sales, Customer Services, and Loan Collections with A Robust CRM Software Designed To Improve Revenue Generation and Customer Satisfaction! Are you looking for a robust and efficient CRM solution to improve performance of your sales, customer services, and loan collections processes while ensuring guaranteed returns on investment? In today's competitive business landscape, companies are constantly seeking innovative ways to enhance their revenue generation processes, while also delivering exceptional customer experiences. One powerful tool that has...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft 365, Microsoft Dynamics 365, Queue Management, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare

HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management. In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Healthcare, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch