Smart Bank Branch Archives - Scimitar Global Services Limited

Scheduled Reporting in Contact Center Management

Unlocking Efficiency: The Power of Scheduled Reporting in Contact Center Management Reporting of your Call center activities is a very important feature of a contact center management. Call center reporting includes the collation and presentation of all data on activities around customer interactions and agent performance. The data is captured from various customer interaction channels, for analyses and can be through dashboards, scorecards, analytics tools and performance summaries Here are the benefits of having a Contact center with robust reporting capabilities: Enhanced...

Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, online shopping, Queue Management, Smart Bank Branch, Social Media Engagement, Video Banking Solutions

How To Unlock The Successes And Benefits Having a Happy Contact Center Team with Omnichannel Contact Center Software and CRM

The Benefits of Having A Happy Contact Center Team Provided with The Right Omnichannel Contact Center Software and CRM Tools Will Help you Unlock So Many Values For Your Business! According to management jungles, the most valuable resource in a business is not only the financial resources but also the human resources; armed with the right tools, training, skills and environment, they can deliver on their set tasks or targets. After all, it is the people who drives innovation, creativity,...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Entrepreneurship, Marketing, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Small Business, Smart Bank Branch, Social Media Engagement, Training , Development and Empowerment, Video Banking Solutions, Video Engagements and Conferencing Solution

How To Unlock Business Growth with Omnichannel Customer Management Solution

Do you want to take your customer relationship management processes to the next level? If your answer is Yes, then you are in the right place! With how smart, impatient, and knowledgeable customers are becoming, offering exceptional customer engagement is not just a goal but a necessity to stay competitive in the market and afloat. And for this to happen you need a Robust Omnichannel Customer Management system as a game-changing solution. What is an Omnichannel Customer Management System? An Omnichannel...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Digital Marketing, E-commerce, e-shopping, ecommerce shop, Entrepreneurship, Healthcare, Marketing, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, online sales, Queue Management, sales force automation, Search Engine Optimization, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Benefits of An Automatic Reconciliation Software for Banks

Benefits of An Automatic Reconciliation Software for Banks in Nigeria Here are some benefits an Auto-Reconciliation Solution offers: Efficiency: Auto-reconciliation solution helps automate the process of reconciliation of a Bank, saving significant time and effort in matching their transactions with bank transaction and statements in real-time. This improves efficiency and reduces time and errors due to manual reconciliation processes, which improves customer satisfaction. Accuracy: Automation of your reconciliation process will help to ensure accuracy, reducing discrepancies and errors that can...

Bank branch Transformation, Bank reconciliation, Banking, Complaints Management Module, Contact Center Automation, Convenient Banking, CRM, diaspora banking, Digital branches, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

How Video Banking Can Add Value To Your Banking Business Processes

How Video Banking Can Add Value To Your Banking Business Processes With Banks and Banking Consumers already using various video conferencing and chats services all over the world in their daily lives; a survey of over 4,000 consumers found that most are eager to adopt video banking if Banks will add it to their available Banking channels irrespective of their age, gender, social class, or working status. On the other Hand, across the globe, financial institution who have adopted Video...

Bank branch Transformation, Bank reconciliation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Customer Flow Management, Customer Flow Management, diaspora banking, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare, video insurance

Customer Relationship Management Software

Unlock the Full Potential of Your Sales, Customer Services, and Loan Collections with A Robust CRM Software Designed To Improve Revenue Generation and Customer Satisfaction! Are you looking for a robust and efficient CRM solution to improve performance of your sales, customer services, and loan collections processes while ensuring guaranteed returns on investment? In today's competitive business landscape, companies are constantly seeking innovative ways to enhance their revenue generation processes, while also delivering exceptional customer experiences. One powerful tool that has...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Microsoft 365, Microsoft Dynamics 365, Queue Management, Small Business, Smart Bank Branch, Social Media Engagement, Video Banking Solutions, Video Engagements and Conferencing Solution, Video Healthcare

HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management. In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as...

Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, CRM, Customer Flow Management, Digital branches, Healthcare, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Smart Bank Branch

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING “Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?” These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for...

Bank branch Transformation, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, Digital branches, Microsoft 365, Microsoft Dynamics 365, Microsoft Modern Business Solutions, Office 365, Smart Bank Branch, Video Banking Solutions, Video Engagements and Conferencing Solution

Interact with customers where they spend their time! #CHATBOT

Have you heard of Chatbots? I guess yes! On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence. The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels....

Bank branch Transformation, Banking, Call Center Solutions, Complaints Management Module, Contact Center Automation, Contact Center Solutions, Convenient Banking, CRM, diaspora banking, Digital branches, Microsoft Dynamics 365, sales force automation, Search Engine Optimization, Smart Bank Branch, Video Banking Solutions